Having your business is both a privilege and a responsibility that Frontex takes seriously.

We feel it is crucial that we provide competent and timely support services in order to enable you to concentrate on your core business – either as financial advisor or fund dealer. Rapid response to your requests, fast relief to high impact problems, timely problem resolution and high quality fixes and information are designed-in to the Frontex support program from the start.

Our goal is to ensure your satisfaction whenever you need to call on us for support by responding in a timely manner. We provide ongoing communication regarding your problem status through to problem resolution, providing escalation when management assistance is needed, and maintaining a commitment to continuous improvement of our service processes.

Support offerings include remote problem analysis and assistance, as well as assistance with problem determination and resolution. Program enhancements will shortly include enhanced electronic support and technical note search capabilities.